Refund Policy
At Essalka Cosmetics, we strive to provide our customers with high-quality products and excellent service. If you are not entirely satisfied with your purchase, we're here to help.
Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us immediately at contact@essalka.com or via phone/WhatsApp at +1 (646) 424-1206 within 7 days of receiving your order. To be eligible for a refund, please provide your order details and a description of the issue, along with photo evidence of the damage or incorrect item.
Once your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase (PayPal or Credit/Debit Card via PayPal). Please allow up to 7 business days for the refund to reflect in your account.
Non-Refundable Items: Please note that certain items are not eligible for refunds, including:
Products that have been opened or used
Items purchased during clearance or sale events
Return Shipping: If you are required to return a damaged or incorrect product, we will provide instructions on how to return the item at no additional cost to you. We may arrange for a return shipping label or reimburse you for the return shipping expenses, depending on the circumstances.
Refund Exceptions: We reserve the right to refuse refunds if we determine that the product has been intentionally damaged or misused.
Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact us at contact@essalka.com or via phone/WhatsApp at +1 (646) 424-1206. Our customer service team is available to assist you and ensure your satisfaction.
Thank you for choosing Essalka Cosmetics. We appreciate your business!
Essalka Cosmetics
Email: contact@essalka.com
Phone/WhatsApp: +1 (646) 424-1206
Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us immediately at contact@essalka.com or via phone/WhatsApp at +1 (646) 424-1206 within 7 days of receiving your order. To be eligible for a refund, please provide your order details and a description of the issue, along with photo evidence of the damage or incorrect item.
Once your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase (PayPal or Credit/Debit Card via PayPal). Please allow up to 7 business days for the refund to reflect in your account.
Non-Refundable Items: Please note that certain items are not eligible for refunds, including:
Products that have been opened or used
Items purchased during clearance or sale events
Return Shipping: If you are required to return a damaged or incorrect product, we will provide instructions on how to return the item at no additional cost to you. We may arrange for a return shipping label or reimburse you for the return shipping expenses, depending on the circumstances.
Refund Exceptions: We reserve the right to refuse refunds if we determine that the product has been intentionally damaged or misused.
Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact us at contact@essalka.com or via phone/WhatsApp at +1 (646) 424-1206. Our customer service team is available to assist you and ensure your satisfaction.
Thank you for choosing Essalka Cosmetics. We appreciate your business!
Essalka Cosmetics
Email: contact@essalka.com
Phone/WhatsApp: +1 (646) 424-1206